Many of the products we sell are intensely personal in nature, and we understand our
customers' desire for privacy. All of our orders are discreetly packaged in plain boxes. WCC Enterprises LLC (our
parent company) will appear as the sender of the package.
Most orders received Monday through Friday before 3:00 PM PST will be shipped the same day the order is received.
U.S. SHIPPING INFORMATION
We offer the following shipping options via the United States Postal Service (USPS).
- USPS First Class Mail
- USPS Priority Mail
- USPS Parcel Post
Any orders that are refused or misdirected because of improper addressing
will be the responsibility of the customer. The customer is responsible
for both the appropriate restocking fee and return shipping. Return
shipping of the product is not refundable.
Items damaged in shipping: It is rare for an item to get damaged,
because we send orders out that are professionally packaged in sturdy packing
materials. However, if your shipment arrives damaged, contact USPS Customer
Service at 1800 ASK-USPS within 48 hours of delivery to report the damage.
Damages and evidence of tampering on the outer packaging must be noted on
the delivery receipt of the carrier. Additionally, please contact
Coast2CoastCondoms.com within 48 hours to report any damages that were incurred
during shipping so we can assist you with resolving the issue. Please save
all packaging materials for USPS inspection. USPS will inspect and return
the damaged merchandise to Coast2CoastCondoms.com. If the damage was not apparent
until you opened the package, contact us within
48 hours so that we can take the necessary steps to file the claims and
resolve the issue. No claims will be accepted after 48 hours.
Partial Shipments:
We make every effort to ship all products in a single shipment. If, for
any reason, we cannot ship one or more items due to backorder, we will ship
the products that are available and update the order status as necessary.
Incorrect Items:
Although we do everything we can to send the ordered item(s) to you, unusual
mistakes can happen. If we ship the wrong item, we will pick it up and replace
it. Please contact Coast2CoastCondoms.com immediately
if you receive the wrong item. Once we receive the wrong item, we will send
the replacement. Replacements will be shipped based on the shipping method
chosen during the original transaction.
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