| PRIVACY POLICY
Coast2CoastCondoms.com has
created this privacy statement in order to demonstrate our firm commitment
to privacy. The following discloses our information gathering
and dissemination practices for this Website.
We use your IP address to help diagnose problems with our server, and
to administer our Website. Your IP address is used to help identify you
and your shopping cart and to gather broad demographic information.
Our site uses an order form for customers to request information and products.
We collect visitors' contact information (like their email address) and
financial information (like their account or credit card numbers). Contact
information from the order form is used to send orders and information
about our company to our customers. The customer's contact information
is also used to get in touch with the visitor when necessary. Users may
opt-out of receiving future mailings; see the choice/opt-out section below.
Financial information that is collected is used to bill the user for ordered
products.
If we administer online surveys, we ask visitors' for demographic information
(like their zip code, age, or income level). Demographic and profile data
is also collected at our site. We use this data to tailor our visitor's
experience at our site, showing them content that we think they might
be interested in, and displaying the content according to their preferences.
Security
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control. When ordering, our customers
can be assured that 128-bit strong encryption is used on the payment form.
This encryption has been authenticated by GeoTrust.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications
from
us at the point where we request information about the visitor. In order
to remove their information from our database to not receive future communications,
our customers can send email to info@Coast2CoastCondoms.com and place "OPT-OUT" in the subject line.
Correct/Update
This site gives users the options for changing and modifying information
previously provided. In order to complete this, please email info@Coast2CoastCondoms.com and place "UPDATE INFORMATION" in the subject line.
Contacting the Web Site
If you have any questions about this privacy statement, the practices
of this Website, or your dealings with this Website, you can contact webmaster@Coast2CoastCondoms.com.
Please refrain from contacting the Webmaster with regards to product questions
or comments.
BILLING POLICY
Coast2CoastCondoms.com is a division of WCC Enterprises, LLC.
Orders placed through Coast2CoastCondoms.com or any of our affiliated sites will discreetly appear on your billing statement
as WCC Enterprises, LLC.
PAYMENT POLICIES
Coast2CoastCondoms.com gladly accepts Visa, MasterCard, Discover and PayPal
via the Internet within a secured environment. Customers hesitant submitting
credit card information over the Internet may also choose to fax their credit
card information to the fax number on the receipt issued at the end of the
check out process.
If paying by check, money order or cashiers check via mail, please include
a copy of the original order receipt for proper processing. If paying by
check, please allow 5-7 days for the funds to clear before we process your
order.
All orders placed through Coast2CoastCondoms.com are in United States Dollars.
CANCELLATION POLICY
Any order that has been processed and then canceled prior to shipping will
be subject to a 15% cancellation fee (calculated on the total transaction
amount). This will be charged to the method of payment which was given to
Coast2CoastCondoms.com at the time of purchase.
If your order has already been shipped by the time we receive your cancellation
request, you must go through the return process. Refusal of the shipment
from the carrier will result to a two-way shipping charge. We strongly recommend
that you accept the merchandise and then proceed through our normal return
process. All cancellations must be confirmed.
U.S. SHIPPING INFORMATION
We offer the following shipping options via the United States Postal Service (USPS).
- USPS First Class Mail
- USPS Priority Mail
- USPS Parcel Post
Any orders that are refused or misdirected because of improper addressing
will be the responsibility of the customer. The customer is responsible
for both the appropriate restocking fee and return shipping. Return
shipping of the product is not refundable.
Items damaged in shipping: It is rare for an item to get damaged,
because we send orders out that are professionally packaged in sturdy packing
materials. However, if your shipment arrives damaged, contact USPS Customer
Service at 1800 ASK-USPS within 48 hours of delivery to report the damage.
Damages and evidence of tampering on the outer packaging must be noted on
the delivery receipt of the carrier. Additionally, please contact
Coast2CoastCondoms.com within 48 hours to report any damages that were incurred
during shipping so we can assist you with resolving the issue. Please save
all packaging materials for USPS inspection. USPS will inspect and return
the damaged merchandise to Coast2CoastCondoms.com. If the damage was not apparent
until you opened the package, contact us within
48 hours so that we can take the necessary steps to file the claims and
resolve the issue. No claims will be accepted after 48 hours.
Partial Shipments:
We make every effort to ship all products in a single shipment. If, for
any reason, we cannot ship one or more items due to backorder, we will ship
the products that are available and update the order status as necessary.
Incorrect Items:
Although we do everything we can to send the ordered item(s) to you, unusual
mistakes can happen. If we ship the wrong item, we will pick it up and replace
it. Please contact Coast2CoastCondoms.com immediately
if you receive the wrong item. Once we receive the wrong item, we will send
the replacement. Replacements will be shipped based on the shipping method
chosen during the original transaction.
RETURN POLICY
Always contact Coast2CoastCondoms.com by email before
sending anything back. Our excellent customer service is based on prompt,
clear communication with our customers. Understanding your reasons for returning
an item we can better resolve your issue. When returning an item please contact Coast2CoastCondoms.com to receive an RMA (Return
Merchandise Authorization). This will allow us to efficiently handle and
process your transaction. RMA requests must be made within 5 days of receipt.
The RMA is valid for 10 days and must be clearly marked on the outside of
the box in order to efficiently process your request. Please note that due to the personal nature of our products, once
a product is opened,
we are unable to accept any returns for any reason. In addition to a 15%
restocking fee, our customers are responsible for return shipping. No returns
will be accepted unless the merchandise is unopened and in "brand new" condition.
Any returned shipment received in conditions other than unopened and "brand new"
will be charged a 100% restocking fee (calculated on the total transaction
amount).
Return Shipping
Requirements / Checklist:
- RMA from Coast2CoastCondoms.com
Place each item to be returned back in its original item box, with
original or adequate packing materials (bubble wrap, foam wrap, peanuts,
etc)
Clearly mark the RMA number label / box
- We recommend you use a shipper with insurance and tracking options
to return your item. We will not be responsible for items lost or damaged
in return transit
Shipping Returns
For Shipping Returns please use the following address:
Note: Customers are responsible for freight on returned Items.
WCC Enterprises LLC
P.O. Box 20141
Bullhead City, AZ 86439-0141 |
Credits / Refunds:
Credits and/or refunds will be issued back to the original form of payment
used on the original transaction. If the original transaction was paid
via check, a refund by check will be sent via the United States Postal
Service. Please allow 12-14 business days for processing credits and/or
refunds. Shipping is nonrefundable.
BACKORDERED ITEMS:
From time to time, some items may be backordered either from Coast2CoastCondoms.com
or from the manufacturer. In either event, it is the policy of Coast2CoastCondoms.com
to process the order as normal and change the status of that order to "backordered".
We will continually update the order status as information becomes available
to us. To check on your order status, please
click here.
WEBSITE TERMS AND CONDITIONS
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